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Frequently Asked Questions

This is a list of some questions and answers most potential clients are interested in knowing.  Please if you have a question that has not been addressed give us a call 201-844-5058 we would be happy to answer it or discuss any questions you may have further concerns about. 


  • How are rates applied?
    Rates apply to all virtual sessions and physical time. Rates apply to errands including related travel time. Rates apply to all research and communication i.e. phone calls, text and email related to an organizing project. All fees are service fees only and do not include the cost of any purchases or third party vendor charges. Service after normal business hours will incur additional charges.
  • Does the Pay-As-You-Go (PAYG) sessions have a minimum number hour requirement?
    Yes. There is a 4 hour minimum for single sessions for business consulting. There is a 1 hour minimum for individual coaching services and 2-hour minimum for group coaching services. Thereafter, all services are billed in 15 minute increments. Payment is due in full at the end of each single session, including any reimbursement for supplies. There are no minimum hours when a Gold or Platinum discount package is purchased.
  • What is the In-Person Consultation/Assessment fee?
    The Business Service in-person consultation fee is $300 for up to 2-hour. The Coaching Service in-person assessment fee is $300 for up to 2-hour.
  • How much is the deposit for PAYG?
    The initial deposit for both the Business Services for PAYG is $500. The initial deposit for Coaching PAYG is $300. Each PAYG sessions requires deposit to confirm a session. The balances is due at the end of the PAYG session and is based on the total number of hours used in the single session.
  • How much is the deposit for the Pre-paid Discount Package?
    The initial deposit for pre-paid discount package is $500. The pre-paid discount package balance is paid in full at the end of the first session minus the $500 deposit.
  • How much is the deposit for the Fixed Flat Fee?
    The deposit for the fixed flat fee payment option is $500.00.
  • How much is the deposit for Coaching and Business Consulting Services?
    There is a two hour deposit for each coaching session. The balance is due at the end of the coaching session. The Consulting service deposit varies depending on the task plus an estimate of any anticipated expenses. The Consulting balance is based on the total number of hours used to complete the task. The balance of Consulting hours are paid in full at the completion of each task or session, whichever comes first. The cancellation policy applies to Coaching and Consulting Services as well. Deposits are non-refundable after 48 hours from scheduled start time.
  • Is there a cancellation Policy?
    Yes. There is a 48 hour session cancellation policy for all services including discount packages. Cancellation of discount package and PAYG scheduled sessions in less than 48 hours from the start time will result in a lost of minimum hours for services or the number of hours scheduled whichever is greater. In the case of a discount package the hours will be deducted from your remaining hours and for pay-as-you-go clients you will receive an invoice for same. Late cancellations due to unexpected illness or other emergencies will be evaluated on an individual basis.
  • Is there anything I should know about insurance?
    Due to insurance restrictions, we are not allowed to provide transportation unless it is in the client's vehicle. For liability purposes shoes may not be removed and other related work protections are required. Upon safety assessment of floor surfaces we can wear shoe covers if the client request in writing. We are fully insured with General Liability and Professional Liability coverage.
  • Does the discount apply to additional Organizers?
    The rate for each additional organizer hired when you purchase a Business discounted package is the current 16% discount rate.
  • If I don't use all my hours can I get a refund?
    No. Unused hours purchased in a package or in single sessions are not refundable. However, when you purchase a Platinum (100 hrs) discount package unused hours never expire. You can use them at any time and/or you can give them to anyone within 5 miles of residence or business (if a business package) address at time of purchase. The hours may also be donated to a charity (501c3) within 5 miles of residence or business address. Please note: You may give business package hours to a residence or business. However, a residential package cannot be given to a business other than a charity (501c3).
  • Please explain "Locked-in Rates"?"
    When you purchase a Gold discount package, additional hours purchased within 12 months from the initial date of purchase will be at the same hourly rate as the initial discount package. The minimum hours required to be purchased is 24. When you purchase a Platinum discount package, additional hours purchased within 12 months from the intial date of purchase will be at the same hourly rate as the initial discount package. The minimum hours required to be purchased is 50. Future rates changes will not affect the hourly rate of minimum purchase discount packages made within 12 months of last purchase. Rates may be changed without advance notice. No additional discounts or coupons apply to the advertised discount.
  • What benefits and rules apply to Sales?
    Hours expire on the one year anniversary from purchase date. Hours are NOT transferable. There is a 4 (four) hour minimum per session. Unless otherwise indicated ALL sales require at least the purchase of 24 hours. Must receive payment for all sale hours no later than sale expiration date. Sale rate is NOT "locked in" after sale expires. If payment is other than check or cash there is a 3% plus .30 transaction fee. Additional Organizers are $100 per hour.
  • What are fees for after published business hours consultation/advising services?
    Service rates offered after published business hours and holidays vary. Six (6) hour minimum at 1.5 hourly rate or 2x hourly rate as related to service.
  • Speaking Protocol
    We require at least two weeks notice for speaking engagements. Our standard honorarium/commission is $1500 per day, 6 hours maximum (may be two 3-hour sessisons, plus applicable travel, lodging, meals and parking, when applicable. To discuss speaking engagements, please email Josephine directly at to schedule an appearance. Thank you for considering Strategic Productivity Resources for your event needs.
  • What form of payment do you accept and when is payment due? Are there any additional fees?
    We accept PayPal, MasterCard, Visa, American Express, and Discover card. We also accept checks, cash, debit cards. There is a $45 check fee for any returned checks. Of course any cash payments will be followed with a receipt. The transaction fees apply to all payment methods except cash, check and debit cards. The transaction fee is 3% plus .30 cent. All fees apply to residential and business transactions. For PAYG the balance is due at the end of the session and is based on the total number of hours used in a single session, minus the deposit. (Four hour minimum.) The DISCOUNT pre-paid package and FIXED FLAT RATE pre-paid portion is due, in full, at the end of the first session, minus the deposit. Any additional hours after the initial discount pre-paid package payment will be billed at the end of each month and is due within seven (7) calendar days. Payment after the 7th calendar day will incur .03 percent of the balance due daily. The balance of the FIXED FLAT RATE payment option is due in two payments. One-half of the balance is due upon completion of half of the project ( milestone to be included in the contract and the final payment will be due at close and approval of the project by the client (as indicated in the project contract). Reimbursement for any related project expenses are will be included in the monthly invoice and is due with the payment for labor. Late fees and transactions fees apply to reimbursement of expenses.
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